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Quality Service, Customer Interaction, First Impressions ,Suggestive Selling, Upselling Techniques, Teamwork Skills, Professional Image, Guest Satisfaction, Conflict Handling, Higher Earnings
To manage or be a successful member of a waitstaff team requires understanding the rules of quality service. This program teaches how to better "interact" with foodservice staff and customers.
HHFKA 2010 Food Safety CE Hours: 12
Great Service Sells!
Check averages increase when patrons enjoy the total dining experience. Service is the number one reason customers recommend a restaurant.
Earn More with Service, is another of the TAP Series Enhanced e-learning programs providing a media rich educational experience even on slow speed dial-up Internet connections.
To manage or be a successful member of a waitstaff team requires understanding the rules of quality service. This program teaches how to better "Interact" with foodservice staff and customers. Students learn by observing, experiencing and interacting with methods to provide great customer service. They further learn, that while most everyone dining at an establishment orders a main course; items ordered before and after enhance the overall dining experience.
10 Steps to Service Excellence
The 10 Steps to Service Excellence are steps to money making serving techniques:
This program is designed for easy management of student study results with a centrally located account management database. This database provides training scores that can be reviewed and printed out individually by lessons or as a total record of the students complete course history. Also, handout worksheets for each lesson are available on the TAP web site and can be customized for post training follow-up.
Course Fact | Details |
|---|---|
Course Name | Earn More With Service |
Course Type | Online enhanced e-learning course |
Duration | Approximately 12 hours |
Training Format | Self-paced online training |
Certificate | Certificate of completion available upon successful completion |
Renewal Requirement | Every 3 years |
Continuing Education | HHFKA 2010 Food Safety CE Hours: 12 |
Access | Available online through the TAP Series learning system |
Course Updates | Course content is reviewed and updated regularly to support current service practices and training needs |
Student Tracking | Student progress, lesson scores, and completion records can be managed through TAP’s online account system |
Support Materials | Lesson worksheets may be available for continued practice and post-training follow-up |
Earn More With Service helps foodservice employees understand how quality service can improve the customer experience, increase check averages, and support higher tips. Students learn practical service skills, including suggestive selling, upselling, teamwork, professional customer interaction, and handling challenging customers.
This self-paced course is designed for servers, waitstaff teams, managers, and foodservice employees who want to build confidence and improve service performance. By learning the 10 Steps to Service Excellence, students can better understand how great service supports customer satisfaction, repeat business, increased earning potential, and stronger restaurant sales.
Topics Covered
In the Earn More With Service course, you’ll learn how to provide better service, improve the guest experience, work successfully with your team, and increase your earning potential through stronger service and selling skills.
Lesson | What You’ll Learn |
|---|---|
Service Makes The Difference | Learn why quality service matters, how it affects customer satisfaction, and why service is one of the main reasons guests return and recommend a restaurant. |
Mastering The Skills In Taking Orders | Learn how to take accurate orders, communicate clearly with guests, listen carefully, and create a professional first impression. |
The Last Steps: Meal Service | Learn how to complete the dining experience with attentive meal service, proper follow-up, and a strong final impression. |
Give Yourself A Raise! Sell While You Serve | Learn how better service and smart selling can increase check averages, improve tips, and help you earn more. |
How To Sell Your Products | Learn suggestive selling, cross-selling, up-selling, and how to describe menu items in a way that encourages guests to order appetizers, premium drinks, desserts, and add-ons. |
Selling And Serving Alcohol | Learn basic alcohol service and sales awareness, including how alcohol service can affect guest experience, safety, and responsible service practices. |
The Importance of Teamwork | Learn how teamwork improves service, supports smoother restaurant operations, and helps staff deliver a better guest experience. |
Dealing with Challenging Customers | Learn how to respond professionally to difficult situations, remain calm, communicate clearly, and protect the guest experience. |
Q: Is there a prerequisite for this course?
No prerequisites are required for the Earn More With Service Certification Training. Your journey to elevated service excellence starts without any mandatory barriers.
Q: What are the Earn More With Service Certification Training requirements?
Complete each lesson with a score of 70 percent or above to earn your Certificate of Achievement..
Q: How long do I have to complete the course?
Courses are active for 180 days from the date of enrollment. You may start and stop the course as needed during this period, and you will have unlimited access until you pass the course exam or the 180-day access period expires.
If you do not earn your Certificate of Achievement within 180 days, your course access will expire and you will need to purchase the course again to re-enroll.
Once you pass the exam with the required minimum score, the course will close and your certificate will be available immediately for download from your account. Certificates are not mailed.